RETURNS & REFUNDS
At Au-chemi, we craft precision-plated nails to your exact specifications. Because each piece is made-to-order, we only accept returns/refunds for:
- Quality issues (e.g., plating flaws, incorrect metal/finish)
- Wrong item (received different design/size than ordered)
Non-eligible: Change of mind or damage from improper wear/care.
YOUR STATUTORY RIGHTS
Under UK law, you're entitled to a full refund or replacement if your order is faulty, misdescribed, or not as agreed. We honor this within 14 days of delivery.
HOW TO RETURN
- Email us within 7 days at info@auchemi.com with:
- Order #
- Photos/video of the issue
- We'll reply within 48 hours with return instructions
- Upon inspection, we'll refund or re-make your nails
QUESTIONS
Contact us at: