Contact Us
We'd Love to Hear From You
Whether you have questions about our patented precious metal plated nails, need assistance with an order, or want to inquire about our Bridal Concierge service, our team is here to help.
As a luxury brand with limited production of just 100 sets per month, we pride ourselves on providing personalized service to each client. Please allow up to 24 hours for a response to your inquiry.
General Inquiries
Questions about our products, technology, or availability
Order Support
Assistance with existing orders or waitlist status
Press & Media
Media inquiries, interview requests, and press kit access
Frequently Asked Questions
How long does shipping take?
Due to our limited production model and the handcrafted nature of our products, please allow 2-3 weeks for production after your order is confirmed. Once shipped, delivery times are typically 2-3 business days for UK addresses, 3-5 business days for Europe, and 5-7 business days for international destinations. All orders include tracking information.
How does the waitlist work?
Our waitlist system ensures fair access to our limited monthly production of 100 sets. When you join the waitlist, you'll receive a confirmation email with your position. As sets become available, we contact waitlist members in order. You'll have 48 hours to complete your purchase before the opportunity passes to the next person in line. Subscription members receive priority access before the general waitlist.
Can I customize my nails?
YCurrently NO, however we will be launching a personalisation service, and we will offer various customization options. Basic customization includes nail shape and size selection. For more personalized options like custom engravings (initials, dates, or messages), accent nail designs. please select the Design Customization add-on during checkout or as part of your subscription. For fully bespoke designs, please contact our customer service team directly.
How do I care for my Au-Chemi nails?
Each set comes with detailed care instructions. In general, avoid harsh chemicals and abrasive surfaces. Clean with a soft, lint-free cloth and our specialized cleaning solution (included with purchase). Store in the provided case when not in use. With proper care, your Au-Chemi nails can be reused multiple times while maintaining their luxurious appearance.
Do you offer international shipping?
Yes, we ship worldwide. International orders may be subject to import duties and taxes, which are the responsibility of the recipient. All international shipments include tracking and insurance. Please note that delivery times may vary depending on customs processing in your country.
General Inquiries: Info@auchemi.com
Customer Support: Info@auchemi.com
Bridal Concierge: info@auchemi.com
Press & Media: info@auchemi.com
Phone
UK: +44 20 3488 9909
International: +44 20 3488 9909
Available Monday-Friday, 9am-5pm GMT